Call Us
Thank you for choosing Phurr. By registering or booking a trip through www.phurr.in, you accept the following Terms & Conditions. Please read them carefully.
Throughout this document, the terms “we,” “us,” “our,” refer to Phurr Tours Pvt. Ltd., and the terms “you,” “your,” “guest,” refer to the customer/traveller.
Acceptance of Terms: Booking or registering for any package, activity, or tour with Phurr constitutes your full acceptance of our Terms and Conditions, as outlined herein and detailed further on our website. By booking, you confirm that you have read, understood, and agreed to the most current version of these Terms and Conditions. It is the guest’s responsibility to review these terms prior to payment.
Guest Health, Fitness & Safety
Health and Medical Fitness: Phurr specialises in thoughtfully curated travel experiences for senior travellers, typically aged 45 years and above. Our tours are designed with comfort, safety, and manageable pace in mind. Guests must confirm they are physically and mentally fit to undertake the tour and have reviewed the itinerary to ensure they can handle its physical demands—including long walks, high altitudes, weather variations, or extended travel hours.
Guests with pre-existing medical conditions, disabilities, or ongoing treatments must disclose this at the time of booking. In some cases, a valid medical fitness certificate may be required prior to departure. Failure to disclose such conditions may result in cancellation of the booking at Phurr’s discretion. If a condition is discovered mid-tour, Phurr may alter or restrict the guest’s participation to safeguard the group. Any resulting costs (e.g., separate transport, missed activities) will be borne by the guest.
Certain itineraries—such as high-altitude or physically strenuous tours like Kailash Manasarovar—require mandatory fitness certifications and are capped at a maximum age of 69 years, unless otherwise permitted by authorities.
In the event of a medical emergency during the trip, Phurr will assist in coordinating local support. However, all medical expenses—including hospitalisation, air evacuation, or repatriation—are the sole responsibility of the guest. Phurr assumes no liability for the availability, adequacy, or quality of medical services.
Tour Buddies are facilitators, not medical professionals, and cannot provide full-time personal care or medical supervision. If a guest's condition impedes their ability to continue independently, a family member or responsible party must join them within 24 hours to assume care. The Tour Buddy must prioritise the group's overall itinerary and cannot offer dedicated assistance to one guest.
Phurr will extend reasonable help but bears no responsibility for outcomes of medical situations. We strongly recommend purchasing comprehensive travel insurance that covers health emergencies, evacuations, delays, and cancellations. Failure to comply with medical guidelines or to disclose health issues may result in removal from the tour without refund.
Phurr will do its best to make suitable arrangements; however, availability and feasibility depend on destination-specific infrastructure and third-party suppliers. Guests needing assistance with personal care or mobility must be accompanied by a capable companion. Phurr and Tour Buddies cannot provide continuous personal support. Failure to disclose special requirements in advance may result in service limitations or refusal without refund.
Phurr does not offer travel insurance services directly. Guests are responsible for verifying the inclusions, limitations, and claim procedures of their insurance policy.
In the absence of valid travel insurance, guests undertake full responsibility for all financial risks, losses, or liabilities during the trip.
Phurr shall not be responsible for losses, delays, or penalties incurred due to invalid, incomplete, expired, or missing documentation. No refund will be issued in cases where travel is denied due to documentation issues. Guests must comply with all legal, immigration, customs, and health regulations of the destination(s). Any fines, detentions, or travel disruptions due to guest non-compliance will be the guest’s sole responsibility.
Such events may occur before or during the tour and may result in changes to the itinerary, cancellation of services, or unexpected delays. In these cases, Phurr promises to offer reasonable assistance and will strive to minimize the impact on the guest; however, additional expenses (transportation, accommodations, meals, rebooking, etc.) arising due to such events must be borne by the guest on a no-profit, no-loss basis. Guests understand and accept that Phurr cannot be held liable for losses arising out of Force Majeure.
Participation and Liability Waiver
Participation in any Phurr tour is voluntary and undertaken at the sole risk of the guest. Many of our activities may involve walking, trekking, uneven surfaces, or travel to remote areas. Guests agree that Phurr, its staff, Tour Buddies, and partners shall not be held liable for injury, disability, death, property damage, or financial loss arising from participation, including in outdoor or adventure activities.
Guests acknowledge the inherent risks associated with travel, including but not limited to road conditions, transportation, weather changes, and force majeure events. By joining a tour, each guest waives their right to bring any legal claim against Phurr for losses due to these circumstances.
Booking & Payments
After payment of the advance, Phurr will verify availability and send a written confirmation within 1–2 business days. The cancellation policy becomes effective from the date of confirmation. If, for any reason, we are unable to confirm the booking, a 100% refund of the advance will be issued—without deductions. Phurr follows a phased payment system. Each tour will have a specified schedule for balance payments (e.g., 30 or 60 days before departure), clearly communicated in the confirmation message or invoice. If full payment is not received by the deadline, Phurr reserves the right to cancel the booking. Any deposits or partial payments may be forfeited in accordance with the cancellation policy. Guests are advised to adhere strictly to payment timelines to avoid service lapses or financial loss.
Vendors, hotels, and transport providers require advance payment to block inventory. Hence, delays in completing the balance payment may result in automatic cancellation of the booking and forfeiture of the advance paid. Phurr shall not be held responsible for any loss arising out of non-compliance with payment schedules.
Transfers from one tour to another are treated as a cancellation and new booking. Applicable cancellation charges will apply. Trip credit may be transferred only once, and promotional discounts or offers will not carry over to the new booking.
Any changes in government taxes, visa fees, entrance charges, airfare, or fuel surcharges after booking will be borne by the guest. The foreign exchange rate applicable at the time of final payment will apply. Tour prices may be revised due to factors such as exchange rate fluctuations, airline surcharges, or revised government levies.
Please note:
If a visa is rejected, Phurr's cancellation policy shall apply. Additionally, if Phurr has incurred any non-refundable costs in anticipation of the guest's travel (e.g., hotel deposits, air bookings, permits), these will be deducted from any applicable refund.
Guests are advised to check visa validity and multiple-entry requirements depending on the itinerary.
Cancellations & Modifications
Refunds, if applicable, will be processed within 5–10 business days after review of the cancellation request and deduction of relevant charges (as outlined in the Refund & Cancellation Policy).
The refund percentage is calculated based on the date the formal email is received and acknowledged by Phurr—not the date of intended departure or verbal communication.
The advance amount is non-refundable in most cases unless otherwise mentioned in writing.
In such cases, guests will be offered:
Phurr shall not be liable for any consequential losses such as visa rejection costs, flight cancellations, or accommodation booked independently.
If any component of the trip (like a day excursion or included activity) is canceled due to reasons beyond Phurr's control, we will make reasonable efforts to offer an alternative. However, no monetary compensation will be made unless explicitly agreed in writing.
On-Tour Experience
Phurr strives to provide clean, wholesome meals during your journey. Meals are typically served from a fixed menu and may include vegetarian and limited non-vegetarian options, depending on the destination. Cuisine will be according to the place.
Packed meals may be offered where logistics demand. Guests with special dietary needs (e.g., Jain food, gluten-free, keto, diabetic-friendly, or allergy-sensitive meals) must make independent arrangements at their own cost. Guests with dietary restrictions (e.g., soft foods, low sugar/sodium) must inform Phurr at the time of booking. While efforts will be made, such requests cannot be guaranteed.
No refunds or compensations shall be provided for meal dissatisfaction or dietary incompatibility. Phurr reserves the right to change or adjust meal plans without notice.
During intercity travel or meal halts, Phurr selects restaurants based on general cleanliness, hygiene, and quality. However, these establishments operate independently, and Phurr does not control food preparation, service, or sanitation standards. Meal timings must be followed as instructed by the hotels or Tour Guide. No refund or substitute will be provided for un-availed meals. Non-vegetarian meals may not be served during such halts, especially on Indian/domestic routes. Table allocations at restaurants are managed by the restaurant staff based on group size and seating availability.
Guests are solely responsible for the care, custody, and safety of their baggage and personal belongings during the tour. Phurr does not assume liability for any loss, theft, damage, or misplacement of baggage, passports, travel documents, or valuables including jewelry, electronics, cash, or credit cards.
While Phurr may provide general guidance or logistical support (such as arranging transport of lost items), it is the guest’s responsibility to monitor and secure their possessions at all times. Guests are strongly advised to carry comprehensive travel insurance that includes baggage and belongings coverage. Left-behind or unclaimed items will be held for a limited period and any courier/return charges must be borne by the guest.
In certain instances, local attractions, events, or activities may be closed or rendered inaccessible due to maintenance work, adverse weather, government orders, strikes, curfews, natural calamities, or other unforeseen and uncontrollable circumstances. Guests agree not to hold Phurr liable for such closures or for any loss of experience arising out of them.
Phurr reserves the right to re-sequence, replace, or cancel parts of the itinerary in the best interest of safety, comfort, or operational viability. Phurr will notify guests at the earliest possible moment and make every effort to maintain the tour quality and inclusions. However, no refunds or compensation shall be provided for changes made to ensure the safety or logistics of the tour.
Changes to the itinerary will be made solely at the discretion of the Tour Manager and/or Phurr management. Itineraries cannot be altered on request or with additional payment by guests. Any changes will be based on time constraints, feasibility, and the overall group experience.
In case a sightseeing place is closed or cannot be covered, no refund will be provided, though we will try to cover everything on the itinerary.
If a guest voluntarily chooses to skip a group activity due to fatigue, personal preference, or any other reason, no refund or substitute arrangement will be offered.
Phurr maintains full transparency regarding what is included and excluded in every tour package. All inclusions (e.g., meals, transport, activities) are clearly stated in the itinerary or tour confirmation. Any service not explicitly listed as “included” shall be considered excluded and must be paid for separately. Tips and gratuities for drivers, guides, hotel staff, or service personnel are not included in the package price and are at the discretion of the guest, unless otherwise mentioned.
Guests are encouraged to review all package details and clarify doubts before finalizing bookings. Phurr welcomes queries and provides thorough pre-booking support to ensure there is no ambiguity.
Group Travel Conduct
Guests must follow instructions of Tour Buddies or local guides, particularly in outdoor, wildlife, or restricted zones. Consumption of illegal substances, damage to property, harassment, or non-cooperation may lead to immediate termination of services and legal consequences.
Unacceptable behaviours include but are not limited to:
Phurr reserves the right to make decisions in the interest of group safety and experience. If a guest is removed, any additional costs (transport, accommodation, etc.) arising from the removal will be borne by the guest.
A group tour offers a beautiful opportunity to build bonds and make memories with like-minded travellers. However, mutual respect and sensitivity are essential for harmonious group travel. Guests are requested to respect the privacy, pace, and preferences of fellow travellers. Disruptive behavior, loud conversations, or encroachment on others’ space may negatively affect the group experience.
Consumption of alcohol, tobacco, or non-vegetarian meals is not permitted in group transport vehicles. Phurr follows a rotational seat allocation system in group vehicles to ensure fairness.
Phurr allows solo travelers to opt for twin-sharing room arrangements with other solo guests. We do put the request forward to provide twin beds but they aren’t guaranteed and are subject to availability and at the discretion of the hotels. Extra bed is on a chargeable basis and the company will not bear the cost.All accommodations are non-smoking, and any personal damages must be borne by the responsible guest.Requests for low-floor or elevator-accessible rooms will be noted but are subject to availability. Any specific bed or allergy-related accommodations must be informed at booking and are not guaranteed.
While efforts are made to match guests thoughtfully, Phurr does not guarantee compatibility in behavior, habits, or preferences. Any disputes or issues arising between shared room partners, including but not limited to differences in lifestyle, theft, or misunderstandings, must be resolved privately between the involved guests.
If one partner chooses to cancel or alter their booking after payment, the other guest will not be entitled to any adjustment, compensation, or special refund based on shared costs. Shared rooms are designated non-smoking zones and guests are expected to comply.
Photography, Media & Consent
Phurr reserves the right to take photographs or video recordings during tours and may use such material for promotional or marketing purposes, including but not limited to social media, brochures, advertisements, and websites, without compensation or additional consent from guests. By participating in a tour, guests grant Phurr a royalty-free, perpetual, irrevocable license to use, reproduce, and publish such images unless they explicitly opt out in writing before the tour begins. Guests who do not wish to appear in any promotional media must inform Phurr in advance.
Third-Party Service Providers
Phurr partners with third-party service providers such as hotels, airlines, transport companies, guides, and local vendors. While we make every effort to work with reputed and reliable partners, Phurr cannot be held responsible for delays, inadequacies, errors, or negligence on the part of these third-party providers.
In the event a service is disrupted due to actions of a third party (e.g., airline strike, hotel overbooking), Phurr will assist to the best of its ability in offering an alternative, but guests acknowledge that remedies are subject to vendor policies. Any disputes or claims with third parties must be settled directly with them, and Phurr disclaims all liability for such situations.
Jurisdiction and Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Delhi.
Guests agree that any legal action or proceeding related to bookings, tours, services, or claims must be brought only in the courts of Delhi, and consent to the personal jurisdiction of such courts.
For more details on Cancellation and refund policy, please refer to our website www.phurr.in
PRIVACY POLICY
Phurr Travel Private Limited (hereinafter referred to as “Phurr”, “we”, “us”, or “our”) understands and respects the importance of privacy of its users (hereinafter referred to as “You” or “Your”). This Privacy Policy sets out the basis on which any personal data we collect from You, or that You provide to us via our website [https://www.phurr.in] (hereinafter referred to as “the Website”), will be processed by us. Confidentiality of information provided by You will be maintained. This Privacy Policy also applies to any of Phurr’s subsidiaries, affiliates, or associated companies.
This Privacy Policy applies to all individuals who book/purchase/intend to purchase/enquire about any product(s) and/or service(s) offered by Phurr through its Website, offices including corporate offices, branch offices, and authorised sales partners. By submitting Your personal data via our Website or to any of our offices, You consent to the transfer, storage, and processing of such data. If You do not agree with Phurr’s use of Your data, we regret that we cannot process Your booking or provide services.
Collection and Use of Personal Information
You may be asked for personal information including but not limited to:
Personal Information
We may also keep a record of correspondence (Emails, chat history), monitor calls for training and quality, and collect technical information about your visit to the Website (e.g., IP address, browser type, traffic data). Sensitive personal data such as medical conditions or special requirements may be collected only if necessary for your travel arrangements. Cookies and other technologies may be used to improve service delivery and Your user experience.
Purpose of Collecting Personal Information
Your data is collected primarily to:
Disclosure of Information
Your data may be shared with:
We ensure that information is shared securely and only for the purpose of fulfilling Your booking or complying with legal obligations.
Cookies
Our Website uses cookies to distinguish you from other users. Cookies help improve user experience, enhance website functionality, and provide insights into usage patterns. No personal information is collected through cookies unless you provide it directly. Disabling cookies may affect certain Website functions.
We may use anonymous cookies and pixel tags for:
By continuing to use our Website, you agree to the placement of cookies on your device in accordance with this Privacy Policy. You can modify your browser settings to decline cookies, but this may limit certain functionalities of the Website.
Third-Party Website Links: Our Website may contain links to third-party websites. These sites have their own privacy policies and we do not accept any responsibility or liability for them. We recommend You review their policies before providing any personal data.
Marketing Use: Phurr may contact You via phone, SMS, RCS, or email regarding promotions or offers based on your interests. You can opt out of marketing communications by writing to us at info@phurr.in.
We may also use your photos from tours for promotional purposes across our website, brochures, or social media platforms, unless you withdraw consent by notifying us in writing.
Your Rights: You have the right to access, review, and request corrections to your personal data held by Phurr. You may also withdraw your consent for us to use your data; however, this may impact our ability to deliver certain services. You may opt out of marketing communications at any time by writing to us at info@phurr.in. To exercise any of these rights, please contact us through the email provided. We aim to address all such requests in a timely and compliant manner.
Data Protection and Security
We implement SSL encryption and secure servers to protect Your personal data. However, no data transmission over the internet is completely secure. You agree to such risks by using the Website or making a booking.
Passwords for account access should be kept confidential. You can withdraw consent to data usage at any time, though this may affect service availability. Access to your personal data is strictly limited to authorised personnel and service partners who required this information to fulfil your travel services. These parties are bound by confidentiality obligations and are required to process the data in accordance with applicable data protection laws.
Intellectual Property Rights: All content, branding, and intellectual property associated with Phurr are legally protected. Unauthorized use or reproduction of our trademarks, logos, or material is prohibited and may lead to legal action.
Authenticity of Data: You are responsible for ensuring that all personal data provided is true, accurate, and complete. Phurr is not liable for any inaccuracies or issues arising from incorrect data shared by You.
Data Retention: Phurr retains your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, including for satisfying legal, accounting, or reporting requirements. Once your data is no longer required, we will securely delete or anonymize it in accordance with applicable data protection laws.
Changes to this Policy: We may update this Privacy Policy from time to time without notice. Please refer to the latest version before making transactions or providing data.
For any concerns or to report a privacy issue, please contact us at: info@phurr.in
Last Updated: 18 July 2025
+91-88007 02675